Return/Refund Policy

We do our best to ensure the accuracy of every order that is shipped out. Please check the accuracy of your order upon receipt. Any errors or damaged items must be reported to us within 12 hours from time of receipt of your items.

For health and safety reasons, Farmfresh products are not returnable or exchangeable except in cases in which Farmfresh Direct delivered the incorrect item.

There will be no refund of delivery fees except in cases in which Farmfresh Direct shipped the incorrect product. If a product is found to be defective or damaged during shipping, you will have the option to receive a replacement or a refund of the purchase price and shipping charges.

Any order sent to a customer that is refused or is undeliverable will be charged the full delivery costs, including return delivery charges and total cost of the purchased items to Farmfresh Direct.

Undeliverable packages are treated like orders for which an incorrect address has been provided by the customer or orders where the carrier has made three attempts to deliver and no one is available to accept the package.

If you have given us an incorrect address at the time of ordering, we will reship the order at your expense. Payments made for refused products are non-refundable.

Please call us on 07034101738 if you have any questions concerning our return and refund policy.